Case Study: How a 12-Branch Clinic Group Cut Claim Rejections by 68%

How a multi-branch clinic group in Gauteng consolidated operations on DocuHealth and reduced claim rejections by 68% within one quarter.

The challenge: a 12-branch primary care group was running each branch on a mix of paper and disconnected systems. Revenue reconciliation took two weeks each month, and medical aid claim rejections averaged 21%.

The solution: the group consolidated all branches onto DocuHealth, with standardised clinical templates, centralised tariff configuration and pre-submission claim validation. Head office gained a real-time view of revenue, utilisation and claim status across every branch.

The results after one quarter: claim rejections fell from 21% to 6.7% — a 68% reduction. Monthly revenue reconciliation dropped from two weeks to two days. Appointment no-shows fell 31% with automated reminders. Branch staff reported saving roughly an hour a day on documentation and claims admin.

For the group’s CFO, the standout change was visibility: “For the first time we know exactly what we are owed, by which branch, and which scheme is slow — every day, not every month.”

The group is now rolling out inventory and procurement modules across all branches as their next phase.

If you run a multi-branch practice or group, see how consolidation on one platform transforms your operations.